Frequently Ask Questions

Find the answers to our most asked questions.

Frequently Asked Questions

Quick answers about booking, spa experience, services, groups, membership, and more.

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General & Booking

How do I book an appointment?

You can book online through our website, the Mindbody App, call or text us at 702.531.3223, or email spa@exhaal.com. Our front desk team is happy to help you find the perfect time and service.

General & Booking

Do you accept walk-ins?

We welcome walk-ins whenever availability allows. To ensure your preferred time and provider, we recommend booking in advance.

General & Booking

What is your cancellation or rescheduling policy?

Appointments must be canceled or rescheduled within 4 hours. Changes inside the 4-hour window incur a re-booking fee to honor your provider’s reserved time.

General & Booking

What is your late policy?

All appointments begin and end on time so the next guest is not delayed. If your session starts late, your treatment time will be reduced accordingly.

General & Booking

Do you offer gift cards?

Yes! Gift cards are available in any amount and can be purchased in the spa or online—perfect for any occasion.

General & Booking

Do you have spa packages or memberships?

We sure do! Packages combine popular services for a complete wellness experience. Memberships offer exclusive savings and regular treatments. Need something specific? We can custom design one just for you.

General & Booking

What forms of payment do you accept?

We accept all major credit cards, debit cards, gift cards, and cash.

Spa Experience

What should I expect during my first visit?

You’ll be greeted, guided through a brief intake form, then escorted to your treatment room to begin your service.

Spa Experience

What time should I arrive?

Please arrive 10–15 minutes early to allow time for check-in and relaxation.

Spa Experience

Do I need to bring anything?

Just yourself! Everything you need is provided.

Spa Experience

Is gratuity included?

Gratuity is not included, but always appreciated.

Spa Experience

What attire is appropriate?

Undress to your comfort level. Providers ensure you are properly draped. For amenities, loungewear is recommended.

Spa Experience

Do you have lockers, showers, or a lounge?

No showers, but enjoy a variety of wellness services before or after your treatment.

Treatments & Services

What types of facials do you offer?

We offer everything from classic deep cleansing to advanced corrective facials. Estheticians guide you through a consultation.

Treatments & Services

Do you offer prenatal services?

Yes! We offer specially designed prenatal facials and select treatments safe for expecting mothers.

Treatments & Services

What wellness services are available?

We offer LED therapy, infrared sauna, lymphatic drainage, and energy-balancing services.

Treatments & Services

Do you offer massage?

We focus on skin health, beauty, and wellness therapies—massage is not available.

Treatments & Services

Can I add enhancements?

Yes! Enhancements like LED light therapy, oxygen infusion, or specialty masks can be added to most treatments.

Treatments & Services

How long do treatments last?

Most treatments range from 30–90 minutes, depending on the service.

Groups & Events

Can I host a group, bridal party, or event?

Yes! We love celebrating special occasions. Contact us for group bookings and private spa experiences.

Other

Do you sell professional products?

Yes! We carry professional skincare and wellness products to extend your spa experience at home.

Other

Where is the spa located?

We’re on the northeast corner of Blue Diamond and Arville, in the Kohl’s shopping center. Entrance faces Arville.

Membership

How much does membership cost?

Memberships start at just $90/month and include exclusive perks, rollover sessions, and member-only savings.

Membership

I skipped a couple months—can I use my credits?

Yes! Think of it as your past self investing in your future glow. Use those credits on something fabulous.

Membership

Can I swap my treatment for products?

Of course! Swap your treatment for products and score full credit—your skin will thank you.

Membership

What about gratuity or wellness sessions?

Your credit is flexible and can be used toward those, too.

Membership

Can I gift my treatment?

Yes! Surprise your BFF. If they come back glowing—you get bonus points.

Membership

Can I put my membership on pause?

Absolutely! Once a year, enjoy a 1-month “pause pass.” Your credits stay cozy and ready for your return.

Membership

Can I combine credits for one big treatment?

Yes! Stack credits for a mega-treatment and maximum radiance.

Membership

How do I get help using credits?

Texts are our fave (emails work too!). We’ll help you decide what your skin needs.

Membership

Is this the most flexible membership?

Yes. Flexibility is our superpower.

Membership

Can I keep asking questions and get “yes”?

Yes. Always.

Membership

Is there a long-term commitment?

Nope! Month-to-month, free to join, free to cancel.

Share the Gift of Wellness

Treat someone special to an unforgettable experience of relaxation and rejuvenation with an Exhaal Spa gift card in Las Vegas. Perfect for birthdays, anniversaries, or any special occasion, our luxurious spa offers a personalized escape in the heart of the city. Give the gift of ultimate luxury and wellness.

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